"Children's A&E"

About: Princess Alexandra Hospital (Harlow)

Thank you to the team at Children's A&E who treated Matthew today. You were kind and thorough and we left with a clear action plan and more hope than we have had in many months. You really listened and made sure we had no more questions and were happy with the plan before we left. We are very grateful.

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Story from NHS Choices

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Response from Princess Alexandra Hospital

Dear Anonymous, It is heart-warming to read your comments about Children's A&E, an area where we have worked hard to improve and are continuing to spend time actively developing. This is such a positive story, I will be ensuring we use your story in our work on patient experience. You describe in a clear way, some of the best practice we would expect everyone to experience, certainly on listening and ensuring you went away without any unanswered questions and a clear plan of care. Thank you for taking the time to describe what was most important to you in your experience and please do get in touch if ever we can be of assistance as we know we do not always get it exactly right. The Patient Experience Team is on 01279 82 70 84.

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