Everything is excellent, the facilities are new and clean the staff are well educated and trustworthy, the only thing that can be improved is us timer service, I had an appointment at 2pm and wasn't seen by a woman until 30 mins later and ten was left waiting another 30 mins with very little explanation if what was going on. I finally got I see an Ophthalmologist and when I got in his officer he sat there I his phone for five minutes without saying anything! He was rather obnoxious and didn't explain anything in great detail. I was told I was going to get my pupils dilated which I had never had done before and they didn't explain anything about it so I was rather concerned when my vision started to he really blurry. After the eye scan came back and it was fine I was told that I might need glasses and was just referred to an optician. 3 hours of waiting and tests to be told that I 'might' need glasses was ridiculous. They need to improve their waiting times an improve patient communication to make sure people understand what is going to happen oh and give the doctors a lesson on etiquette considering how much they're paid they could be a little more enthusiastic. Apart from this though it's a great facility, very modern, money well spent.
"Customer service needs improvement"
About: Hull Royal Infirmary Hull Royal Infirmary Hull HU3 2JZ
Posted via nhs.uk
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