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Trying to get information

Story from nhs.uk

"Trying to get information"

About: Doncaster Royal Infirmary

If you are too busy to speak to someone, don't answer the phone, Tried twice to speak to someone. First time put through to a fax line, second time line went dead. On both occasions had been put on hold. I appreciate this is not a clinical complaint but friends and relatives need some consideration,

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Responses

Response from Doncaster Royal Infirmary 9 years ago
Doncaster Royal Infirmary

Submitted on 23/06/2014 at 14:21
Published on nhs.uk on 24/06/2014 at 04:01

Dear Carl, Thank you for your comment and we are sorry that your call wasn't directed to the department you wanted to speak to. As there are no further details in your email however, we can only investigate your concerns if you contact our Patient Advice and Liaison Service (PALS) who will take up the complaint if you are prepared to offer some more information to them. The PALS team can be contacted on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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