"They dont pick up the phones"
About: Whipps Cross University Hospital Whipps Cross University Hospital E11 1NR
Posted by alexis
My husband attended the ENT clinic and the doctor was very helpful and friendly. My husband was referred for a urgent CT scan within 2 weeks. We checked at reception before we left to ensure they had the write mobile numbers etc. They have not called within the 2 weeks. Whats worse is since 10/06/2014 I have literally called the outpatients appointments line over 20 times a day and have call records printed to report this. I am appalled that my husband who has been referred under the suspected cancer pathway, has been trying everything possible to get this appointment. We have even emailed on the 12/06/2014 and yet have had no response. I have called the main switchboard with no luck what so ever. I just cant understand how its not possible to get through to this department. I am reporting this to PALS tomorrow and will never be referred to this hospital as they dont follow there urgent referral time frames clearly. And before I get a reply asking if i rang the correct numbers I have tried all numbers possible, the ones on the website, the ones on the letters from the hospital. I am disgusted that someone refereed to as a suspected cancer patient has to go through the stress of chasing a appointment that should have been made.