"poor experience yet again"

About: Royal Preston Hospital

I was recently discharged following my 2nd stay on ward 2b . Essentially the surgeon and recovery teams are second to none, but unfortunately it's all downhill from there and every man for himself .. literally I had an awful experience in the scan department - equipment malfunction , delayed medical attention to name a few I was left to struggle to put on my theatre stockings - extremely tight on day 2 after having major surgery I found out just prior to discharge that I had been administered the incorrect dose of diabetic pills - and then they were wondering why my blood sugar was high! There was a communication problem in that some of the foreign nurses employed have a very poor command / understanding of English - surely this is dangerous I was rather unceremoniously and rapidly ejected from the ward as a bed was needed to be left waiting two hours in a room off the ward - not great 3 days after a big operation. To add insult to injury my discharge list was littered with inaccurate data - much of what had been ticked stating instructions etc had been given in fact certainly had not - falsifying information in this way is not I believe how a professional should compose notes? There are more issues that I could mention but for now this is

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. Receiving feedback from patients and their families does enable us to focus on making improvements where appropriate; please be assured that your comments have been shared with the staff in the relevant departments for that purpose. If you feel it would be helpful to discuss your experience further, or to received a more individualised response to your comments, please do not hesitate to contact the Customer Care department.

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Response from Royal Preston Hospital

Thank you for your feedback, which has been shared with senior staff in the neurosurgical department. We would welcome the opportunity to speak to you about the concerns you have raised; if you would be willing to do so, can we ask you to please contact the Customer Care Department on 01772 522521.

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