"A&e patient admitted to ward 60"
About: Hull Royal Infirmary Hull Royal Infirmary Hull HU3 2JZ
Posted by K******e
I attended a&e on Friday 20th June 2014. The department was exceptionally busy, even for a Friday night. Wait time was 4 hours. Staff managed and prioritised patients very professionally not withstanding a number of patients demanding to be seen immediately. The staff were firm with certain patients which was entirely necessary. I think the computer check in procedure could be improved as you are not able to provide full enough information to assist staff in prioritising patient priority. Not enough categories and could only 'tick' one section in each categories when more than one may apply. Eventually admitted to ward 60 (surgical ward). It was intended that I would have surgery on 21st, however, due to busy theatres and a number of emergencies this was re scheduled to 22nd. Nothing could have been done to avoid this. I cannot thank all medical and nursing staff enough. Very competent, hard working and caring and could not do enough to treat you with dignity and respect. Exceptionally clean ward. The ward cleaners were visible and worked all day, every day and on my section dusted, moved and cleaned all objects.Particular thanks to the surgeon who was clearly well respected on the ward, more than competent with a great bedside manor. Kept me informed throughout and more than amenable when asking questions and offering reassurance. The whole team worked well together and should be congratulated. All staff down to cleaners, lady who provided drinks, auxiliary nurses and nurses all work hard together. Well done nhs. Wanted to write this review as people are far to quick to criticise so I wanted to write on my experience of the service. Many thanks. Keep it up and best regards Kerri Beaumont.