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Pleased with Renal Outpatient Clinic, Ayr Hospital

Posted By Nordicbull

"Pleased with Renal Outpatient Clinic, Ayr Hospital"

About: University Hospital Ayr

(as the patient),

Seen on time by Dr Spalding. She was aware of the results of a recent blood tests and my previous history. This was very reassuring.

Some explanations and observations were made and I was asked if I had questions or concerns. I was shown a computer graph of current and historical blood test results and explanations given.

This was a very pleasent experience and gave me every confidence that everyone was on the ball with my current and future needs. I cannot see how this service can be improved. I cannot praise this Doctor and the support staff enough.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 24/06/2014 at 12:56
Published on Care Opinion at 14:51

picture of Eunice Goodwin

Dear Nordicbull,

Thank you so much for taking the time to contact us and letting us know about your very pleasant experience. It is a joy to hear that description in reference to a hospital appointment. It is also good to hear that through good communication about your medical history and condition, you felt confident in your medical team. It is a good reminder to us all how important good communication is.

I will be delighted to pass this to the team and Dr Spalding; it makes a big difference to staff to get good feedback when they are doing a good job.

Thank you again for letting us know,

Kind regards,

Eunice

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