"Poor standards of care"

About: Manor Hospital

My stay on ward 10 at Walsall manor hospital was appalling! I was treated with a lack of compassion & empathy. The reason why the wards keeps getting closed down with Noro virus quickly became apparent as I witnessed nursing staff going in & out a room of a person with loose stools with no gloves or apron & always failed to wash their hands. I was treated differently to other patients & when I explained I have a disabled child at home whom I'm the main career for I was told told 'well then put your plans into place then you don't have to worry!' Disgusting standard of care.

Story from NHS Choices

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Response from Manor Hospital

I'm sorry to hear your comments with regard to your stay. We're concerned by your story and would appreciate if you could call our Patient Relations Team at your earliest convenience. We take matters of infection control seriously at the Trust and would benefit greatly by learning more about your experience. Please either call 01922 656463 or email patientrelations@walsallhealthcare.nhs.uk

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