"A big thank you to all"

About: Queen Alexandra Hospital

My husband suffered a stroke on Bank Holiday Sunday evening. Fortunately we were at home and I recognised the symptoms and with excellent support from the ambulance staff we got him to hospital very quickly Tales of poor hospitals appear in the media but our experience at QA could not be faulted. From beginning to end the treatment we received was second to none. On our arrival at A and E we were seen immediately and the stroke nurse brought down followed shortly by the consultant who did their checks, re-assured me that the speed with which we had got him to hospital was all in his favour, and immediately admitted him to the ward where he was put on to the drug which disperses blood clots. I was told that I could come in next morning which I did and was able to stay all day which again was very re-assuring During his 4 days on the ward treatment again could not be faulted. Everyone from senior nursing staff to ancillary workers was kind, caring and helpful. It did though take me a few days before my daughter pointed out the notice telling the difference between the different uniforms and it was lucky that my husband didn’t need sock as they had run out !!!! Care after he came home was equally good with visits from the OT team and the nurses, all pre-arranged which was helpful. Now we are on the last lap with speech therapy hopefully meaning that he will make a full recovery. Thank you to all

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

I am so pleased to hear that you had such a positive experience with the hospital and I would like to thank you for taking the time to add these to Patient Opinion. I hope that your husband is continuing to do well in his recovery.

Should you ever wish to raise a concern or make a comment about treatment at the hospital, good or bad, then please contact our Patient Experience Team by e-mail on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital

Please accept our apologies for the delay in responding. I am pleased to note what a positive experience you had in the Vascular Department. Please be assured that we will of course, pass your kind comments on to the relevant staff for their information.

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