"Operation cancelled last minute"

I went in to the QE last week for a scheduled/planned operation which I had waited for since receiving results inFebruary. After waiting for close to 3 hrs in the admissions ward for my operation and having had all the preliminary post operative assessments and procedures, I was finally told that my operation was to be cancelled and given no further date or explanation as to what happens next. At this point in time, I still do not have any idea when my operation will be reschedule to, and consider that had I not been proactive and phoned up myself this week to make enquiries would have not received any update-as it stands I still remain without a date for my opertation which causes me some anxiety. I found the covering secretary(for my consulatnt) to of been unhelpful and abrupt, which adds to the cummulative affect i.e upset/dissatisfied.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about General Surgery at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear that your experience has been so poor and we are sorry for the way this has made you feel. This is certainly not the standard of service or type of experience we aim to provide. The senior staff responsible for General Surgery are very keen to investigate what has gone wrong and take action to improve the service they provide. In order to do this they would be very grateful if you would provide contact details so they can speak to you directly. If you would like them to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.