"Dermatology department"

About: Bedford Hospital South Wing

I can honestly say I am very disappointed in bedford hospital especially the department of dermatology. I was put on a strong drug called roaccutane and my first month had nearly finished. However, they are very short of staff which means appointment slots can take up to months to be seen next. Without them telling me it would take months to see my dermatologist I had to chase them up with numerous calls to find out when my next appointment would be. Finally got a call back only for them to say it could take months for me to be seen next and I replied with saying I would have to stop my course? Instead the supervisor of the appointments desk told me I could get another batch of roaccutane tablets without being seen by a dematologisy. This is very very worryig especially for a patient on roaccutane who needs to checked out by a dermatologist regularly every month to make sure no severe side effects are taking place. The medication also requires blood tests every month and essentially they were willing for me to take more tablets without taking blood tests. It's very scary how they are breaking rules just because of the lack of staff. It's very disappointing and very upsetting

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience at Bedford Hospital. I am sorry to read that it did not live up to the standards you would expect. I am not in a position to respond in detail to your feedback as I do not know your name or other details regarding your case beyond what you have published, and I do not assume that you would want these details to be reported back to you on such a public forum. You may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Ben Raza Senior Communications Officer Bedford Hospital NHS Trust ben.raza@bedfordhospital.nhs.uk

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