"halted operations"

About: Queen Elizabeth Hospital Birmingham

i was prepared for operation twice during a short stay for gall bladder removal at the last moment the operations were stopped the last time i was waiting by my bed for the anesthetist to be told once again the op was cancelled

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are concerned to hear that your operation has been cancelled twice at short notice; we understand how frustrating this must be for you and are very sorry this has happened. The Group Manager responsible for the service has already contacted you by telephone this morning to discuss the situation and we understand that he has made arrangements to contact you next week with a new date for your surgery. We hope this results in you undergoing your surgery soon. If you have any further concerns in the meantime please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to assist you. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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