"Fractured Ankle"

About: Warrington Hospital

I was admitted on the 2nd June following a fractured ankle - A&E was very busy which resulted in 3 hours on a bed in a corridor - far from ideal. No pain relief was offered or support . Once I had my X-ray which confirmed fracture the staff in A&E were fantastic , kind and professional at all times - a credit to the Trust. I was transferred to CDU as no beds - this was very short staffed considering patients are transferred from A&E - this was even more obvious after 9pm with minimal staffing. The porters were also very noisy shouting etc which again was not acceptable especially when lights were turned out. I was transferred to an overflow ward due to no orthopaedic beds being available at approx 2am. The ward staff on C20 were lovely, very approachable , sense of humour and also the professionalism expected from a large trust. Their orthopaedic knowledge was average but this is to be expected on a non orthopaedic ward. One thing I would comment on , is when a patient has to use a commode that they are not just given toilet tissue but also something to wash hands . I unfortunately had to use a commode numerous times due to the amount of IV fluids given and each time had to request this. I am sure just because patients are unable to use ward toilets / wash facilities that toilet tissue and hand washing stops. I am sure I am not the only patient who has experienced this level of care - the request was not always met ! I asked family to provide these items. I have also experienced Ortho outpatients and again I can't complain on the level of service and support given. The one area which was difficult was x ray - this department was extremely busy and I felt sorry for reception staff who received numerous complaints from patients having to wait for thier x rays. I am sure if either the reception team or member of staff from x ray spoke to patients in waiting room on a regular basis, apologising for the delay or giving an estimated waiting time then this may support in reducing the level of upset patients. Overall a positive experience with a couple of areas that need a review .

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Response from Warrington Hospital

Thanks for the detailed feedback and ideas. That really helps us to raise the issues in the right areas and to make sure that that the overall positive experience you had is 100% positive in the future.

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