"Long wait, no diagnosis"

About: University Hospital Aintree

Having sat in the waiting room for 4.5 hours I was finally seen for the whole of 2 minutes. I was not asked to fully describe my injury and the doctor seemed wholly uninterested. I still have a bad foot however, I am unwilling to go and waste another day sat in A&E. I had no x ray, no suggestion of what to do to help my injury. This very junior doctor in my opinion did not do her job properly, and I hate to think how she will treat people 5 years down the line. Disgraceful.

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Response from University Hospital Aintree

We're very sorry to hear that you don't feel you received adequate care in our A&E department. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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