"The failing NHS"

About: Queen's Medical Centre

I was admitted to A&E 24-05-14 with food poisoning. After seeing a Dr I was placed on the LJ unit on A floor to be told I would have to stay in due to dehydration. A canular was fitted with a drip connected. At this point no wrist band was put on my arm. I called a nurse to state that the canular was leaking from my wrist, to be told that I was sweating !! It then tissued.The canular was removed and re-done. The following day I called the nurse again to say the drip wasn't,t going into my arm. I was told it was. How-ever a couple of hours later I had excruciating pain. A Dr was called and my kidneys were failing due to dehydration. I was given Oromorph to relieve the pain. The nurse went to check my wrist and said, and I quote " you haven,t got a wrist band ". She still administered the Oromorph. I was then put on a slow release drip which would last for 8 hours. I fetched the nurse after 6 hours to state the drip should be nearly finished. It was blocked and no solution was going into my body. My kidneys were only working 56 percent. I was told to try to start eating, the dinner lady came to ask what I,d like to eat. Anything as long as it,s vegetarian I asked, to be told they only had meat dishes left. I didn,t eat. After 2 days of being in the QMC I asked who was responsible for cleaning the bathroom in my room. I was concerned about this as there was 2 days build up of dirty bed linen, pyjamas and towels. The bin was over flowing with dirty pads that I had to wear and also bed pads. I won,t go into detail but I was continually being sick along with diarrhoea. I,m sure you can imagine the smell. Not only that but the risk of infection to other patients was extremely high. My stay was absolutely disgusting and if ever I have to go into hospital again I will refuse admission. I am well within my rights to do so.

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Response from Acting Patient Information Officer, Nottingham University Hospitals NHS Trust

Thank you for taking the time to share your experience with us. We are sorry that on this occasion it was not a pleasant one for you, but we appreciate you letting us know where things did not go so well, so we can see where we need to improve. We will share your comment with our colleagues and management of the Lyn Jarrett Unit (LJU), so that all of us can learn from the difficulties you describe and we can ensure that the experiences of future patients are much better.