"Lack of care and compassion"

About: Blackpool Victoria Hospital / Trauma and orthopaedics

(as a relative),

Why did I get a ward clerk that hung up on me rather than give me an answer? My wife was admitted with a broken hip. Nearly 48 hours later she was still waiting for an operation, despite being told each morning that she would be one of the first in theatre. That means 18 hours without food or, more importantly, drink, each day and not being able to move or get comfortable! As a diabetic there was absolutely no consideration of her condition, she needs to drink regularly even through the night. I phoned about mid day on the second day to see if she had the op, only to be told not. I asked why not, she has been waiting for nearly two days. The call taker said "don't speak to me like that" and hung up. I worked for eight years as a call taker in a welfare service capacity, If I had acted like that I would have expected to be sacked. Who decides that a person can lie in bed for two days with a broken hip in pain and afraid to move? Absolutely disgusting, animals get better treatment.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb


I am sorry that there have been a number of issues during with your wife’s admittance to Blackpool Victoria Hospital for hip surgery. There seems to have been a lack of information and communication from the ward to the relatives, for which I apologise.

In order for me to fully investigate these issues for you, I do need some further information, I urge you to contact my team on 01253 955589 or pals@bfwhospitals.nhs.uk so I can speak to the areas involved in your wife’s care and get all the answers to your questions.

Thank you for taking the time to leave this valuable feedback, I will be sharing this with the teams involved, so we can continue to improve the services that we provide.

Kind Regards,

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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