"Appointment system for rheumatology dept"
About: Manor Hospital Manor Hospital Walsall WS2 9PS
Posted by DorisW (as ),
I have been trying to telephone the appointment department as I am due for a 6 week appointment and have heard nothing yet. I tried yesterday and today at different times. I waited at least 10 minutes but just get the repeat message. Yes, I have tried in the less busier times but I still can't get through. (I also had experience of this in the past and of appointments being missed so this is not a new thing).
I am concerned not only because this is frustrating for anyone who is attempting to make contact about an appointment but I am aware that DNAs are a cost to the Health Service.
Surely it is not cost effective to have such an inefficient system. I wonder how many patients have attempted to cancel or rearrange their appointments and have just given up. Some people can't afford to stay on the line too long.
I really feel the system needs reviewing and improving for the patient's sake and yours.