"Treated for Breast cancer at Walsall manor..."

About: Manor Hospital

17th June 2014 On Monday 20th January I attended a routine Mamorgram screening at a mobile unit on Asda’s car park. On Thursday 23rd Jan I received a letter from Manor Hospital asking me to attend for further screening etc on Monday 6th February. On Mon 6th Feb I had mamorgram screening and the nurses were looking at something they had found in my right breast that was about 1cm in size that they were not happy with so they decided to the carry out ultra sound screening they advised that they were not so concerened at this stage but would take biopsies as a matter of precaution. Biopsies were then taken and I was advised I would get the results in 2 weeks. On Thursday 13th February I was advised that the biopsies needed to be done again as all they had managed to remove before was tissue and fat. A letter was sent out by the Hospital to my old address of 10 years ago confirming my next appointment on 19th Feb. Luckily enough the person living there managed to get the letter to me. I asked the hospital why they were sending out letters to 2 different addresses and they said they were not quite sure ?? Further biopsies were then taken on Wednesday 19th February ( if I remember correctly). I was advised that this procedure should take about 10-15 minutes. It ended up taking about 55 minutes of me being sat on a mamorgram machine have numerous biopsies taken. It was also decided that because they were having such difficulty in finding the area they were concerned with that they would insert a metal clip next to the area so that if I needed to go back again they would be able to locate the clip easily. I was told that the results would be ready on Wednesday 26th Feb and to telephone for them. On 26th Feb I phoned several times to try and speak to the breast nurse and kept leaving messages, but no one called back. Again on the Thursday 27th I tried phoning again but again I just kept leaving messages and no one called me back. Then on Fri 29th Feb I received a letter asking me to attend the hospital on Wed 12th March. I telephoned the hospital to ask what this appointment was for and I was told that it was for Breast Screening ??? I explained that I have already had screening done on 2 occassions and asked if they were getting confussed as they seemed to have me set up on the system twice with 2 different addresses, I was told that they would look into it then someone would call me back. Later that afternoon one of the breast nurses called back and confirmed that I had breast cancer. I attended the hospital on Wednesday 12th March to see the consultant he explained that I was booked in for surgery on Thursday 3rd April 2014 I was advised that a section would be taken from my right breast together with 2-3 glands from under my arm using the probe which meant I needed to have a dye injection. He asked me if I knew anyone that had had breast cancer.

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Response from Manor Hospital

Hello, Firstly I'm sorry to hear about your diagnosis. Thank you for taking the time to leave feedback. When lesions found on mammogram are identified they can be technically difficult to biopsy and repeat biopsies are quite common, I'm sorry to hear that in your case this was necessary. I understand your frustration at this point, however I can confirm that we are unable to determine how long a biopsy will take. It's possible that we currently have two addresses registered on your nursing record, I would advise that you call your GP and us to clarify which address is used for correspondence as soon as you can. I'm also sorry to hear that you were unable to get through on the phone on 26 February, I understand that when your message was received we managed to get back in touch with you. As advised in your other posting, we would like to speak to you regarding your specific case. If you can either call us on 01922 656463 or email patientrelations@walsallhealthcare.nhs.uk Regards.

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