"Referral by specialist for MRI and was sent away"

About: John Radcliffe Hospital

Was referred by a knee specialist for an urgent MRI scan and after waiting was called into a room and prodded to be sent home to await a phone call for an appointment, having explained I couldn't walk so couldn't drive and wouldn't be able to attend again that day I was called at 17:20 to return for an appointment at 18:00. I live 2 hours away in rush hour traffic and can not drive! I was told I'd have a letter in a few weeks which means I was put to bottom of the list because someone can't listen properly! Very angry and in pain.

Story from NHS Choices

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Response from John Radcliffe Hospital

Thank you for your comments regarding your recent visit to the John Radcliffe Hospital. I am very sorry that your experience in the MRI department did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and assist you in obtaining the scan you require as soon as possible. If you would like us to do this, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk who will be happy to assist you.

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