"I was not looking forward to this."

About: Burnley General Hospital

My 87 year old mother was referred to the Gynaecology outpatient department. I was dreading the visit...for her and for myself. It was a worrying time, her having cancer in the past, so we were thinking the worst. She was booked in to seethe doctor. I have to say that the visit was far less stressful than I thought. Checking in, we were welcomed by a smiling receptionist. The waiting area was clean, bright and airy. We did not have to wait too long before the nurse came and showed us through to the clinic room. The doctor was patient and very kind to my mother(he treated her like she was his mother - and you can't do better than that). An examination was required and I am told that this was performed with gentleness and with respect for my mums age and dignity. The whole visit was marked by the helpfulness of all the staff that we had contact with. To the Staff...I would like to extend my sincere thanks and tell them Well Done! We will need to visit again in September. this time there will be far less trepidation

Story from NHS Choices

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Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust

Dear Anonymous

Many thanks for your feedback on bringing your mother to our Gynaecology Outpatient service, and thank-you for taking the time to do so. I will pass on your comments to the team. Also if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that could be shared with other teams as a way to make our services more personal we would really value this. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Once again many thanks and hope your visit in September goes well

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Response from Burnley General Hospital

Thank you for sharing your feedback with us, we will pass your comments on to the team. Which I am sure they will really appreciate.

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