"Can't fault the staff, or procedure but follow up..."

About: Southlands Hospital

I saw a consultant under a 2 week referral. I was called very quickly and saw a consultant within a week, I was then scheduled for a biopsy where they removed the whole area. Originally I was told a small section would be removed but somewhere along the line this changed, I was happy to proceed, everyone was friendly, and took their time to explain everything. My issue is I was told I would get the results in 2-3 weeks. It's 3 weeks today, and I haven't heard anything. I assume, no news is good news but when being tested for skin cancer , waiting for the results is fairly stressful. Plus they don't tell you who to call if you don't hear anything , no follow up was offered either ( perhaps it's not needed) . In summary, I think communication could be better. If the results are likely to take longer then that is understandable but expectations should be set accordingly.

Story from NHS Choices

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Response from Southlands Hospital

Thank you for taking the time to leave us your feedback, we are sorry to hear of your recent experience and understand how stressful this situation is for you. The NHS Choices website is anonymous, and your details are not shared directly with the Trust. We would like the opportunity to discuss this with you and would encourage you to contact the Trust directly. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 Or emailing us at PALSWorthing@wsht.nhs.uk

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