"Northern General A&E faster than expected"

About: Northern General Hospital / Accident and emergency Northern General Hospital / Trauma and orthopaedics

(as the patient),

Last week, I received a well aimed (but badly defended!) kick during a kickboxing class, and heard my wrist crack. My partner (attacker?) drove me to Northern General A&E, where I was welcomed by a friendly receptionist and quickly seen by the assessing nurse. She offered kindness to me and support to my friend, as I was passing out from the pain. After the assessment, her colleague warned us it was currently an hour and a half wait - not too bad for a busy A&E we thought.

I was given a pain killer, and sent to x-ray, where a kind technician dealt with me quickly. I then got as comfortable as I could in the waiting area, and settled in for the wait. However, within 10 minutes I was seen by a nurse, because everyone else waiting needed a doctor. I saw the x-ray of my fractured radius and had a temporary cast fitted. The speed and flexibility of this service was great. I was so pleased. I broke my wrist at 9pm and was at home in bed by 11pm - what more could I ask from the NHS?

The fracture clinic the next day was at little less impressive, as I was left waiting for my 10.20 appointment until gone 11.30. But the clinic was busy, and I had expected the delay, so brought a book. Again, the staff were great. I was seen my a student doctor, who was scared, but nice, and the consultant got me on my way quickly.

The women in the plaster room were fun, friendly and created a great atmosphere. I was even offered a selection of cast colours, and glitter! I now have a light-weight orange glittery cast, and have been very impressed with my first NHS experience in 10 years. Thanks to all!

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