"No response to complaint"

About: Bmi - The Clementine Churchill Hospital

My mum and dad attended his hospital last week. I phoned up on Friday morning to complin as they were unhappy with aspects of their care. My details were taken and I was tod someone would get in touch but no one has come back to me. Not a nice way to deal with patients and their families.

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Response from Bmi - The Clementine Churchill Hospital

We are very sorry to hear that your parents had a bad experience whilst they were at the Clementine Churchill, also that no one called you back. May we ask that you call 0208 872 8934 to speak with someone who can directly handle your complaint?