"Ent clinic"

About: Broadgreen Hospital

I had a appointment at ent clinic for 16/06/2014 for 11-30am for tinnitus counselling arrived at 11-15am finally gave my appointment letter in at 11-35am . 11-50am back to desk as my appointment was 11-30 only to be told the person I was supposed to see had gone home sick soon after arriving in for work I asked why someone could not have phoned me to tell me this and to arrange another appointment only to be told to busy. Not very good. If I had not gone to this appointment my gp would have been informed that I failed to keep appointment. I understand you cannot help being ill but surely common courstey to phone and tell the patient good job I didn't have to travel miles to get there. Not at all happy with the service I received this morning

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Response from Broadgreen Hospital

Thanks for your comment. We are sorry to hear about your experience. We would like to speak to you so we can say sorry and to find out what has happened in your case. Can you get in touch with us please? Please contact the PALs Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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