"mums stay"

About: Castle Hill Hospital

I think overall this is an amazing unit. the staff are clearly very busy and i would say short staffed the impact of this was no communication between staff. but during mums 3 week emergancy stay the staff treat mum with the upmost respect. they always had a smile. they all tried there upmost to answer any worries , questions we had, me and my family were amazed at the fantastic care our mum recived and the professionalism of the staff. dispite the staffing problems they were wonderfull. I only have one complaint and that was the catering side every day they was rude to mum regarding her leaving her dinners when dispite the fact every day we wrote on mums menu in red ink, large letters that she cant have gravy. every meal was covered in gravy so she couldnt eat it . this resulted in having drips put up as she didnt eat. . otherwise keep up the good work castle hill your nursing staff are a credit to you

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Response from Castle Hill Hospital

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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