About: Horton General Hospital

My mum was taken to A&E with a severe headache and vomiting on a Friday afternoon. When I arrived at the department trying to look for her the receptionist was as rude and couldn't be bothered to help. The dr that was in charge of my mum's care was so unprofessional walked into the room and turned to as me who the hell I was. Not only that but the nurse didn't help after my mum vomited over herself due to no bowls being left in the room. After 12 hours in A&E due to " no beds " and no firm diagnosis just being told we reckon she has a subarachnoid haemorrhage however we can't scan her due to the scanner being closed. She was bought in before 17:30 surely it could of been done. Finally finding a bed at 03:30 Saturday morning she got moved to a ward. Following a scan she was diagnosed with a subarachnoid haemorrhage and moved to the JR to be operated on. Following the op she had three strokes and eight TIA's at only 41 spending almost a month in ITU where everyone was wonderful. Speaking to the PALs department at the Horton felt like everyone was closing ranks. The sister in A&E said that the doctor who was so rude had never been rude before so she found it hard to believe she would of been. Then being told that a consultant had convinced my mum to have the scan the next day when she has tried to discharge herself which is laughable as I was with her when they told her what has happening that day. The PALs department is as incompetent as A&E. I would avoid ever going there for anything life threatening. The worst experience ever.

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Response from Horton General Hospital

Thank you for your comments regarding your mother's treatment at the Horton General Hospital. I am very sorry to read of your mother's experience and the poor standard of service you received in A&E and from the PALS department. This falls far short of the standard of care that the Trust strives to achieve and we would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven, Complaints Co-ordinator, on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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