"Dermatogy - Lesion excision"

About: Royal Berkshire Hospital

Having arrived 45 mins early for my wife's minor surgery for a lesion removal, she became rather agitated when the appointment time went over by 20 mins with no explanation given. I enquired at the reception as to why there was a delay and the concerned receptionist immediately enquired of the consultant how the appointments were running and informed us that we were imminent. It was only a further 2 mins so my wife was very relieved. All this was done professionally and with genuine smiles and concern which was most reassuring. I do believe that all the staff in this department are committed to ensuring the high standards we encountered. Thank you.

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Response from Royal Berkshire Hospital

Thank you for posting such positive comments about your experience in our outpatient department. The sister and staff are very committed to ensuring our patients have a positive experience and we are delighted that you and your wife were pleased with the behaviour and attitudes of out team. The team work very hard to ensure the standards of care are consistently high so they will be really pleased to have your feedback.

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