"Poor service in outpatients at City Hospital"

Was with my mum and dad attending Clinic 2 at City Hospital yesterday afternoon. Was requested by I presume the staff nurse that all friends and relatives had to sit outside the clinic and only patients could sit in the clinic due to space issues. This caused distress for my mum as she was waiting on her own for nearly an hour waiting to see if the surgeon can remove her cancer, nervous time as u can imagine. Not helped by this splitting up of relatives until u r called in consultating room. No issue with care or medical team but issue with how this made us feel as a family, couldn't support my mum when she needed it most!! As relatives we felt in the way and asked to stand in corridor!