"Okay, but not very patient-centric"

About: Circle Reading

It is an okay private hospital, it does fill the gap where public waiting lists are stupid. I am afraid that this hospital reminds me too much an NHS unit in a slightly nicer building... This is because appointment booking lines have inconvenient opening times, secretaries and receptionists are not very helpful and speak to down to patients. The consultants are less inquisitive than I would like to. On a couple of occasions me and my relatives had basic checks done and the doctor said that he has no idea what is the problem and did not seem interested to get to the bottom of the issue even that I was prepared to keep paying... I will use it if I have to, but will switch if more patient focused alternative

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Story from NHS Choices

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Response from Circle Reading

Thank you for your valuable feedback. We are sorry to hear that this was your experience. We would very much like to hear from you directly to discuss your experience further in order that we can improve our services to all of our patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful