"Laparoscopy at day surgery unit - excellent..."

About: St George's Hospital (Tooting) (London)

I had to have a laparoscopy to remove my ovaries and tubes, because of cysts that could have been cancerous. I visited the hospital several times for tests and consultations, then the op. I was due to have day surgery and had to stay in overnight unexpectedly, because of a small complication. My consultant and the surgeon and anaesthetist on the day treated me with the greatest respect and explained everything in terms I could understand, without being patronising. The nursing staff were lovely, including the nurse who gave me a big hug when I was told I couldn't go home the same day and got really upset. Thanks to other nurses who made sure I was comfortable and had pain relief when I needed it. I have particular dietary requirements, which were honoured. When it came to being discharged, this was done quickly and efficiently and staff remembered to organise a sick note for work. I would also like to thank the support staff, who did an amazing job and really made a big difference to my life over the past few months. This includes - the surgeon's secretary, who arranged the op on a convenient day, bearing in mind my particularly complicated family/caring arrangements. - the phlebotomy clinic in the Lanesborough Wing. It's incredibly busy, yet the 'crowd control' was excellent. Not only was I treated well, but I saw the receptionists and other staff exhibiting great patience and empathy with some very upset and anxious patients. I needed a blood sample for my GP as well as for the op and the clinic arranged for that to happen. And they get through a lot of tests in a short time - 34 in 40 minutes on a busy weekday morning. I counted! - the receptionist at the Day Surgery unit, who patiently went through exactly what would happen on the day when I phoned up. - the woman in charge of breakfast on Champney Ward, who gave me strawberries and clear directions on where my partner could park to collect me. I feel that everyone I've come across at St. George's has supported and helped me to get through a difficult experience as easily as possible.

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Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post your feedback about your experience at St George's Hospital. Your kind comments about the care and treatment you received on your visits to the hospital and the difference this has made to your life. The comments will be sent to the matron and managers in the Gynaecology and Phlebotomy service.

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