"Recent admission for a minor op"
About: Guy's Hospital Guy's Hospital London SE1 9RT
Posted via NHS Choices
I found the experince generally excellent in terms of the care of the clinical staff; the pathway was quick, efficient and staff generally polite. However, communication around appointments was extemely poor-very little notice had been given for any of the three appointments that I had, including the actual admission. On occasions there have been telephone calls, then also texts, but on one occasion the letter for the appointment did not arrive unitl the evening before. My email to say that I could not attend went unanswered and then I was very quickey sent a letter discharging me. it is such as shame that the feeling I was left with was confusion and poor communication when the clinical care was excellent