"I was left on a trolly for hours"

16/06/2014

Our Ref: 174143

Dear Patient Opinion

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you and your mother. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your stroke and that you feel you did not receive good care. It may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Pilgrim Hospital Telephone 01205 446243 or email them at PALS@ulh.nhs.uk

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Regards

Stroke Information Service

info@stroke.org.uk

Dear buster12

I am very sorry to hear that you were told that you had to wait an exceptional length of time before you would be seen. We do try to keep our patients informed of any delays that they may experience. I am happy to discuss your concerns and experiences and apologise personally, if you would like to contact me via our PALS team on 01205 464861 or PALS@ulh.nhs.uk

Sincerely

Lynda Stockwell

Head of Nursing.