"Rude staff"

About: Huddersfield Royal Infirmary / Trauma and orthopaedics

(as a relative),

I telephoned the hopital to enquire about my auntie who was admitted. I was put on hold and after speaking to 3 members of staff, none of whom introduced themselves, I had to ask who I was talking to. They made me feel that I was inconveniencing them and it seemed as though they could not be bothered. I managed to speak to a nurse on ward 19 who just said that me that my auntie was alright. Polite staff who make you feel that they are there to help you would be helpful.

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Response from Calderdale and Huddersfield NHS Foundation Trust

We are sorry to hear of your disappointing experience which is not the level of service we expect our patients and their families to receive. Thank you for providing such valuable feedback which enables us to recognise any shortcomings and address them appropriately. We do hope,however, that your aunti is now fully recovered.