"Concerns over care of ankle injury"

About: Stoke Mandeville Hospital / Accident and emergency Stoke Mandeville Hospital / Trauma and orthopaedics

(as the patient),

In mid-April 14 I fell down flight of stairs and badly hurt my ankle (Swollen and Black and Blue).

Went to A&E had the X-Ray and that was where the wait started. One Dr was not sure if my bone was broken or fractured so had to wait 6 hours to be seen by the bone dr.

10 days later went to fracture clinic as I was still in a lot of pain, unable to walk on my foot which by this time was triple the size and still very black and blue. I had to have a MRI scan. The date is now mid-June 14 and still waiting for my MRI scan. Ankle still sore and swollen.

Complained to the PALS department who were very helpful but also hitting their heads against a brick wall. So now have emailed the chief executive and am now waiting for a response.

I was not given the correct information with regards to care of my ankle. Found out upon reading the internet I should have done the PRICE procedure with my ankle. Thanks NHS for doing nothing as a active person and a mother of 3, I still cannot go for long walks, forget exercise as its still painful.

As if that's not enough my local GP was contacted and told I had a hairline fracture. So who do I believe one Dr says nothing one says hairline fracture. Very worrying.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

I am sorry to learn that your experience of our service has been below the standard we would expect for our patients.

If the matter remains unresolved you can contact me through the PALS service and I will assist you further.

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