About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ
Posted by Kerry Jo
Before attending the urgent care centre in burnley my partner telephoned and spoke to the worlds most unhelpful receptionist in the world. I was struggling to breathe and the lack of empathy was outstanding. She was extremely rude and didnt really want to help, informing us that there was a massive queue and we could be waiting a gpod few hours. Me and my partner were left with no information and no other choice than to go into the centre in person. As we got there we began to realise it was the same receptionist we had previously spoken to. She hadnt a care in the world whether we were well or dying to be quite frank as the questions she asked rolled off her tongue in a heartless robotic manner. She questioned me and then stared as if i had done something wrong!. Her behaviour needs looking at and after reading all the otherreviews it appears not to be just me complaining. The nhs is an amazing system and you dont need half hearted individuals working for you!. On a more positive note after i was beyond reception the nurse and doctor were really friendly and was only waiting a couple of minutes (unlike what the receptionist said). Thankyou for the help.