"ward 7"

The communication between staff and family was extremely poor. My elderly mother -who has advanced alzheimers- was admitted to this ward and from admission staff failed to communicate with us . We are our mums only voice , as she was not able to express her pain, use buzzer or ask for drink/ food. We told staff repeatedly that mum would refuse medication if asked but they still asked her if she wanted pain killlers which she said no to despite being in extreme pain post op. We went in daily and had to ask staff to give mam analgesia despit this being prescribed regularly. At each visit we had to seek staff out to ask about progress but this information should have been offered to us at each visit as mum could not recall anything that had happened to her. Very frustrating and upsetting leaving mam in there knowing staff did not keep her pain free and comfortable.