"Excellent Personal care and efficient clinical..."

About: Royal Stoke University Hospital

The initial form filling procedure was a bit fraught as the staff member noting my details kep asking my wife and son rather than myself (because i was in a wheelchair?). However that was the last bad moment in a three day stay for assessment and provision of NIV. Once installed in a room in ward 222 i received a very high level of personal care. As i have MND (ALS) and am dependent for many of my daily needs, the knowledge that i could get help from cheerful and willing nurses and support staff whenever needed made by stay much less stressful thab i have encountered in other hospitals. All staff worked hard but never showed any signs of stress to patients, thus creating a friendly welcoming environment. I cannot praise the staff on ward 222 too highly, they were brilliant and a credit to the NHS

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Response from Trust HQ

Dear Mr Whittingham Thank you very much for your compliment and five star rating. The staff on ward 222 have reflected on your constructive comment regarding your admission experience and would like to express their gratitude for you taking the time to share your experience on the ward. Gail Meers Matron, Ward 222 University Hospital of North Staffordshire

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