"Wait time two weeks from urgent diagnosis"

About: St Mary's Hospital (London)

I fractured a bone in my hand in three places. It took 3.5 hours to be seen my a young over-stressed and non-specialist doctor. I was given a thin plaster to tape two fingers together and told to go home and wait. The phonecall reveals I have two weeks' wait to see the fracture clinic. The bone will have begun healing by then. Why on earth do I pay my national insurance contributions?

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience and we apologise for the delay and dissappointment you have reported. It would be important to investigate the concerns you have raised and we hope you will contact our PALS Team to faciliate this pals@imperial.nhs.uk

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