"Caring for a chronically ill husband"

About: Central Lancashire PCT / Community nursing

(as a relative),

After six years of mental and physical illnesses of my husband, we welcomed a letter from our GP informing us of a Community Matron Service.

One Sunday morning my husband suffered yet again some sort of collapse. He was cold clammy and sweating. I rang the emergency surgery and a GP did call and check him over. Although he could not now weight bear, she said that she could not find anything seriously wrong.

Throughout the day he suffered several bouts of diarrhoea. So on the Monday morning I rang the number of the Community Matron, apparently our designated Matron was on leave. Within the hour another Matron had called, taken bloods, and generally been very helpful. She also called the next day, he was now managing to stand. She offered advice on diet because of the continuing diarrhoea.

After that our 'own' Matron was back off leave. She came to see us the next day, and took more bloods because of the results of the previous ones.

We are now 'on her books' and I feel more confident that I can contact someone, on any day, who knows all about us, and is there for us.

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Response from Julie-Ann Bowden, Clinical Quality and Assurance Manager, NHS Central Lancashire

Dear Lin

It's good to hear that you feel reassured by the service you receive from your husband's Community Matron. Despite your designated Matron being on leave, you were able to gain assistance when you needed it most, and at the weekend.

Taking the time to tell your story about your experience of the Community Matron Service is something that NHS Central Lancashire is very grateful for. I will ensure that your comments are passed on to the Community Matron team to make sure that this particular success story can be shared more widely.

I hope that the co-ordinated care and support that you have experienced in the past, continues to provide help and assistance to both you and your husband.

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