"I felt safe and secure, all staff ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

I felt safe and secure, all staff were helpful and open to questions which I felt were dealt with expediently and honestly. Patient care was foremost (although the ward was in the middle of a deep clean when I was admitted) Staff at all levels gave 100% although were under great pressure to complete their work. I was made to feel that I was an important part of a caring 'family' and I shall continue to extol their praises to anyone who is concerned about a future stay in ward 121. Special thanks to the consultant and the sister and her wonderful staff

What could be improved

'The Food' It did not travel well and unless careful choices were made, was very stodgy and 'gloopy'

Anything else?

I had not been in hospital for over 45 years so you can imagine how worried I was. However, in my opinion, royalty could not have been treated better. I shall not be worried about my treatment when I return in a few months for a knee replacement or subsequent new hip in a few years.

Story from NHS Choices

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