"I was taken to hospital by ambulance ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

I was taken to hospital by ambulance after i had a very bad tear giving birth to my daughter at home with no pain relief. I was met by a lovely doctor and midwives who made my partner a cup of coffee and examined me in a very dignified manor. They then explained everything to us about what would happen in surgery and they posponed they repare until i had given my daughter her 1st breastfeed, which they were more than happy to help me with.

What could be improved

After the surgery i was taken upto the ward which was run down but clean enough, i was put on a ward with about 8 beds in total with only 1 other bed occupied, i must admit that this was my worst nightmare come true after having her at home to be in hospital unable to move from the waist down (i was given an epidural). I was unable to reach my daughters cot and after hearing her pooh it took 3 hours for someone to come and change it as i was told by the 1st midwife i wouldnt be able to do it she had to wait till 6 am when a nursing assistant came and changed it for me. I dont think i stopped crying for the 24 hours i was in there (my partner was struck down with food poisoning during the night and could not visit) and only once did any staff try speaking to me and then she was very rude and told me if i could not stop crying they would get a psychiatrist!

Anything else?

Overall i think the staff have good intentions but are very rarely given the opportunity to spend time with the patients as they have too many beds to cover. They were happy to help when asked but were in a rush to deal with the next patient.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››