"Excellent Treatment"

About: Sunderland Royal Hospital

I am very grateful to the staff of Sunderland Royal Hospital. In January of this year I visited Sunderland to stay with my mother, who lives in Sunderland, and also to attend a business meeting. During my visit I was taken ill and attended the Sunderland Royal Accident & Emergency Department. I was seen very quickly and it was quickly confirmed that I had two infections that required immediate treatment. A number of tests were carried out, with impressive speed, and I was admitted as an in-patient. I spent five days in the hospital during which time I received a very high standard of care. I was advised that I needed surgery to remove my gall bladder and that if I wished I could be transferred back to Hertfordshire. However, I have not had the best of experiences with hospitals close to my home and I was concerned that there would be a delay in my treatment if I transferred. Also, I was very impressed by the way in which I had been treated in Sunderland Royal. I decided to continue my treatment at the hospital. In the event this turned out to be a sensible decision because I had to be re-admitted to Sunderland Royal two weeks later with a re-occurrence of the infection. On this occasion I stayed in the hospital for a further six days during which time an extensive series of tests/scans were carried out. I was discharged and told that an operation would be booked six weeks from the date of my discharge. In the event it was slightly longer than six weeks but I was happy to stay in Sunderland and wait for the surgery. After I arrived at the Surgical Day Case Unit I was visited by my consultant and members of his team, who carefully explained the procedure I would undergo. The operation went well and I was well looked after in the Day Unit. I have made an excellent recovery since. I cannot thank the nurses, consultant and his team enough for providing me with excellent treatment and for helping me through a difficult time.

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Response from Sunderland Royal Hospital

Thank you for taking the time to leave such positive feedback following your experience of care provided by staff at City Hospitals Sunderland, and in particular the General Surgery team. It was very kind of you to share your experience and we will ensure your comments are forwarded to the team. It was particularly pleasing to note that you chose to have your surgery at Sunderland following your earlier admission, and that your decision to do so was confirmed by the high quality care you received. All our staff work hard to provide the very best of care and to receive feedback such as yours will mean so much to them. Thank you once again and we hope you have continued to make a good recovery following discharge.

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