"Telephoning for a blood test at Edgware Community..."

About: Barnet Hospital

It is virtually impossible to make an appointment by telephone for a blood test. My 90 year old mother tried for days only to be given an electronic voice asking to call again. I see it is now possible to arrange appointments by internet. How are the elderly expected to cope with this? I attended for a blood test and noticed that there were no incoming calls and the desk was manned by only one person. Is this part of the cuts we all have to endure?

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Response from Barnet Hospital

I am sorry to learn about your concerns regarding your experience in trying to contact the Blood Test Unit and I offer my sincere apologies for the upset and inconvenience caused. I notice that your feedback is anonymous and, therefore, should you wish us to investigate your concerns further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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