"Good care from children's A+E and Rainbow Ward"

About: Royal Albert Edward Infirmary / Paediatrics

(as a parent/guardian),

My young son was seen after a bump to the head at paediatric A+E, and was admitted to Rainbow Ward paediatric ward.

What's good?

Information given

level of care


What could be improved?

time waiting in paediatic A+E after triage

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting following your son's admission to Rainbow Ward and the initial wait in Paediatric A&E. We are sorry that you experienced a delay following triage as it is not what we would wish, however I note that the ward were able to reassure you and that the information and level of care given was good. I will ensure that your comments are shared with the relevant areas.

Kind regards

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