"cleanliness on ward 27"

About: The James Cook University Hospital

(as a relative),

What I liked

cleanliness on ward 27

What could be improved

hygiene standards on ward 8 when treating patients 1 mrsa posative were appalling no gloves,no hand gel used and no hand washing when going to different patients this MUST be improved also communication between patients relatives with some members of staff needs improvement ie answering questions instead of walking away ignoring them

Anything else?

When a patient who has been discharged and is readmitted 5 days later clearly unwell,consultants MUST check all previous diagnosis"s and not just suspect previous diagnosed problems have got better,healthcare records need to be thouroughly checked and all previous diagnosed conditions noted and checked again to ensure that mistakes in a patients ( my mam) care dont occur again.A consultants and nurses jobs are to provide care,diagnosis"s and treatment not assumptions,anticipations and not to just suspect a previous diagnosed condition has just gone away

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Response from The James Cook University Hospital

Thank you for posting your comments on the website. Please be reassured I have forwarded these to a number of senior staff within the Trust. The Director of Nursing and Patient Safety, who is also responsible for Infection Prevention and Control issues within the Trust will take forward your concerns relation to hygiene and communication standards on Ward 8.

Additionally, I have informed the Trust's Medical Director about your issues around making a diagnosis based upon all information available, and reviewing healthcare records from previous admission.

Thank you for your positive comments relating to Ward 27, again these will be sent to the appropriate staff for their information.

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