"Acl tear"

About: Princess Alexandra Hospital (Harlow)

I tore my acl 8 weeks ago now. I had a follow up appointment to discuss my MRI results and was told what I already knew. I was in and out in a few minutes and it seemed as though the doctor didn't care and he wanted me in and out ASAP. As I have a knee injury I was expecting to see the knee specialist. I was meant to see a specific doctor but he wasn't there so I have no idea who I saw. He said to me that I have to make an appointment to see the knee specialist in a months time. Who was he then? He also said that I should wait until I had finished my physio before anything was done. I will not finish physio until my knee has a better range of movement so there is no set time! It just seemed as though he didn't know what he was talking about. When he was speaking to me he was telling me everything that I have been told before and just decided to read my MRI results off the screen for myself. Doing this I found out there there were more minor damages in my knee but he had failed to tell me this. I am thinking about going privatly because frankly this is a joke!

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Response from Princess Alexandra Hospital

Dear Anonymous, It is clearly not helpful to have so many unanswered questions following your visit to the hospital and we know this is something we need to improve, so thank you for raising this and for giving us an opportunity to respond. We would be very keen to help in this situation as we can arrange a discussion and clarify the situation through assurance and clarity about your next steps. In order to take up this offer - please call the Patient Experience Team to explain your situation on 01279 82 70 84 between Monday and Friday, 9am to 5pm.

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