About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by Louise
My son had burnt his hand so we attended children's A&E at the LRI. Overall i was quite happy with the care and treatment, but there were some improvements that i felt could be made, most of which were around communication. When we arrived i thought it was quite difficult to see exactly where reception was. Surely it would be better to be situated as soon as you arrive through the door? We did not have to wait very long to be seen by the triage nurse and again not long to be seen by a senior nurse. After that though we were left for an hour waiting for a doctor with no communication from anyone as to what was happening. The nurse did pop back to say she was going to bleep the doctor again, then it was another half an hour before she came. I really don't mind having to wait and fully understand that everyone is busy, and there were more poorly children to be seen. However, it would have been so much better if we had been kept informed of approximate waits. The doctor arrived from plastics and did not introduce herself and her name badge was tucked into her pocket (which kind of defeats the object?). I was also concerned that when the doctor and NAs de-roofed the blisters and bandaged the burns my son was not offered any pain relief and he was very upset. When we went back to get the wound checked a couple of days later on ward 11 we had a long wait to be seen but i had been warned about this so that was fine. My main concern was staff not introducing themselves, Does the trust have any plans to introduce the #hellomynameis campaign at all? Such a simple idea but very effective in putting people at ease and increasing confidence in their care. One of the NAs in a further visit to get the bandage removed at the dressing clinic did this (as well as a nurse who had just come on shift in ED on the first visit) but other than that we much have interacted with about 7 other members of staff who did not. When you are stressed and worried about your child you don't really think to ask each person who they are and what their job title is.