"Crisis team are letting us down"
About: Lord St Resource Centre Lord St Resource Centre St Helens WA10 2SP North West Boroughs Healthcare NHS Foundation Trust North West Boroughs Healthcare NHS Foundation Trust Warrington WA2 8WA
Posted by wisher (as ),
I have just spoken to my friend who was on the phone in bits to me. After spending months in hospital, she was discharged, given a weeks support from St Helens Crisis Team and that was it.
Last night, she had a bad experience which left her in extreme distress. She called Hollins Park switch only to be told she is not on the list, and to call back in the morning, an experience, I had only last week.
She called NHS Direct who put her in touch with her on call doctor, who then contacted the on call social worker, who wouldn't call her back!
This morning she has contacted the CRT again, and was told somebody would come out at 1pm. She then received a phonecall to say it would be 2pm. it's now 2.30pm and nobody has turned up. She just called them, and surprise surprise the person supposed to be coming out to see her is not on her way yet - is it so difficult to make a phonecall to say you'll be late?
Once again, we (the service users) are being let down by the CRT - should we deteriorate and go into crisis after 9pm there isn't much support out there. Last night, she was told to go to A&E - she was too anxious to even leave the house, and so she was left, to battle it out alone - I am just glad she got through it without taking drastic action.
Other experiences friends of mine have had... when calling the CRT the response from them was "can you call back in half an hour we are having a meeting"... when calling at midnight one night in winter, I was told to go out for a walk. A friend of mine was told "you've been through all this before, there is nothing we can do for you!"...
We're not expecting or asking for miracles... just some respect, and humane support when we feel at our most vulnerable!