"Simpler language needed in appointment letters"

About: Trafford General Hospital

(as a staff member posting for a patient/service user),

Yesterday my father was upset, he was told he's anaemic by his GP and was sent a letter with an appointment for Trafford General. He told me the appointment was for an operation but when we arrived we realised that it was only for tests. The nurse said "don't you know why you're here?"

It could have been that my father misread the letter about the appointment; I didn't get a chance to have a look at it before the appointment but when I did see it I didn't really understand what it was he was having done because I didn't know what the department name meant. It had a fancy title!

I've seen this happen to others at hospital - they don't really understand what is going to happen.

I think less medical jargon should be used and that medical language should be simplified for patients.

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Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices and Patient Opinion websites about your father’s experience whilst attending his appointment at Trafford General Hospital.

It is very difficult to respond to the specific concerns you have raised regarding the confusing information your father received without being able to investigate this in detail. We take all issues surrounding patient care very seriously and would very much like to hear from either you or your father directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be able to discuss this with you or your father.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust