About: The Great Western Hospital

On the 8 May 2014 at 9.30pm I had to call an ambulance for my 97 year old mother-in-law, she was slumped in her chair, unable to move or speak. A Paramedic arrived at approximately 10.15 pm and gave her a good examination, he thought she was suffering with a water infection, so called an ambulance. Apparently they had a 4 hour slot for turning up, it arrived at 2.45am and took her to the A&E. I have no criticism with the general medical staff in this compartment, ok it could have been faster, the thing which annoyed me was, we were in A&E from 3am until around 7am, all this time there was a young male member of staff who as far as I am concerned did nothing apart from joke and mess about with young female staff, our cubicle was directly in front of their work station, I was informed the A&E would not run smoothly without him, how can we afford staff in this position being paid for doing nothing apart from inconvenience other members of staff. She was transferred to a ward where they continued treating her for a water infection. 4 days later I was concerned about her right side, I spoke to a doctor enquiring what action they were taking reference her limp right arm and hand, no-one had noticed the problem, another doctor immediately came and found she was affected down her right hand side and arranged a scan. The report of the scan showed she had suffered a stroke 4 days earlier. I ask the questions, had she suffered a stroke at home when I found her? should A&E have picked this up during their examination, more so if that member of staff had been working for his living? having spent a few days on a ward with different staff attending her especially washing her or noting she could not feed herself surely someone should have spoken up?

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Response from The Great Western Hospital

Thank you for your feedback. I was sorry to hear about the experience your mother had when she was with us. We clearly haven’t lived up to expectations, and we would like to be able to investigate what happened in A&E and on the ward, unfortunately we don't have enough details at the moment. So that we can look into what happened, we'd be grateful if you could contact our Customer Service Team on 01793 604031, or by email to customer.service@gwh.nhs.uk. The team will be able to take down all the relevant information and help with your concerns.

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